Privacy Policy

Welcome to AHL Secure Storage.  AHL Secure Storage is committed to protecting the privacy and security of the personal information of our customers and website visitors.  This Privacy Policy explains how we collect, use disclose and safeguard information when you visit our website or use our services.

Information Collected

In compliance with applicable laws, information may be collected that you voluntarily provide when contacting us, requesting of information, reserving or renting a storage unit, making payments, or communicating with us through our website, by telephone or by email.  This information may include your name, address, telephone number, email address, drivers license or identification information, vehicle information, payment information, and any other information reasonably necessary to provide our storage services.

AHL Secure Storage and third-party service provider may work together to provide a variety of services, and they may need to share personally identifiable information received from you to maintain an efficient and effective level of service.

Use of Personal Information

The information we collect is used to provide and manage storage services, process reservations and payments, communicate with customers, respond to inquires, maintain the security of our facility and systems, comply with legal obligations, and improve our operation and customer service experience.  We may also use contact information to send important service-related communication, including billing notices, account updates, or changes relating to our services.

AHL Secure Storage does not sell personal information to third parties. We may share information with trusted service providers, including software provider, payment processor, website hosting provider, and, where necessary to operate our business and provide services to our customers.

 If necessary, identifiable information when required by law, such as requests for information in connection with judicial administrative or investigative matters where required by legal process, or where necessary to protect the rights, safety and security of our business, customers, or others.

Collection and Use of Personal Identification Information

We collect this information to verify customer identity, prevent fraud, protect the security of our facility and customers’ stored property, administer rental agreements, maintain accurate business records, process payments, communicate with customers, and comply with applicable legal and regulatory requirements.

Personal information is used only for the purposes for which it was collected or as otherwise permitted or required by law.

Personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, to administer our business relationship with customers, and to meet legal, accounting, regulatory, or contractual record-keeping requirements. When personal information is no longer required, it will be securely destroyed, deleted, or anonymized in accordance with our records retention practices. As a business operating in Canada, AHL Secure storage strives to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.  Individuals may request access to their personal information or request corrections to inaccurate information by contacting us directly.

Our website and services are intended for individuals who are at least the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

 Data Storage & Processing

Some of the service providers we use to support our business operations, including website hosting, cloud storage, customer management systems, and payment processing services, may store or process personal information outside of Canada. As a result, personal information may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to government authorities, courts, or law enforcement agencies in those jurisdictions. We take reasonable steps to ensure that service providers handling personal information maintain appropriate safeguards to protect its confidentiality and security.

Cookies and Website Analytics

Our website uses cookies to improve the user experience, analyze website traffic, and support website functionality.  Cookies are files that store on your device that help websites remember preferences and recognize repeat visitors.  We may use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser.  We use session cookies to make it easier for you to navigate our site.  A persistent cookie remains on your hard drive for an extended period of time.  We may set a persistent cookie to store your password, so you don’t have to enter it more than once.  We also may use persistent cookies to enable us to track and target the interests of our users and to enhance the experience on the website.  You can remove persistent cookies by following directions provided in you Internet browser’s help file. Most web browsers allow users to control or disable cookies through browser settings, although some features of the website may not function properly if cookies are disabled.                                    

CCTV and Video Surveillance

To help maintain the safety and security of our customers, employees, visitors, facilities, and stored property, our premises may be monitored by closed-circuit television (CCTV) and video surveillance systems. Recorded footage may capture images of individuals entering, exiting, or moving throughout the property. Video recordings are used for security, loss prevention, incident investigation, and compliance purposes and may be disclosed to law enforcement or other authorities when required or permitted by law.

Reviews, Comments, and Public Feedback

From time to time, customers or members of the public may choose to submit reviews, testimonials, comments, or other feedback through our website, third-party review platforms, social media pages, or other communication channels. Any information voluntarily disclosed in these submissions, including names, usernames, or content associated with the review, may become publicly available depending on the platform used.

By submitting a review or comment, you acknowledge that the information you provide may be visible to other users and may be shared, reposted, or referenced in connection with our business for purposes such as marketing, customer service improvement, or reputation management.

We may, from time to time, respond to reviews or comments in order to address concerns, clarify information, or improve our services. In doing so, we will not disclose private account details or sensitive personal information.  Where applicable, we reserve the right to remove or request removal of comments or reviews that contain unlawful content, defamatory statements, personal attacks, or information that violates applicable laws or platform policies. If you have concerns about a review, comment, or publicly posted content relating to our business, you may contact us directly using the contact information provided in this Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please contact AHL Secure Storage through our website at www.ahlsecurestorage.com or by using the contact information provided on our website.

This Privacy Policy may be updated from time to time to reflect changes in our business practices, technology, legal requirements or services.  Any updates will be posted on this page with a revised effective date.